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Privacy Policy

Institute of Hormonal Health and Wellness

 

1. Who We Are

We are the Institute of Hormone Health & Wellness, operating https://www.hormonalhealthwellness.com. We provide online educational content and membership services through our secure platform. We are committed to protecting your personal information and your right to privacy.

We are the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

 

2. What Personal Data We Collect

We may collect and process the following data about you:

  • Identity Data: Name, username, title, date of birth.
  • Contact Data: Email address, billing address, telephone number.
  • Account Data: Login credentials, membership history, course activity.
  • Payment Data: Payment details are processed via our secure third-party provider (e.g. Stripe, PayPal). We do not store your full card details.
  • Technical Data: IP address, login data, browser type, time zone, cookies.
  • Marketing Preferences: Opt-in preferences for emails or newsletters.

 

3. How We Use Your Data

We use your data to:

  • Deliver our membership services and digital content
  • Communicate with you about your membership or purchases
  • Provide customer support
  • Send updates and marketing communications (with your consent)
  • Improve our website, products, and user experience
  • Comply with legal obligations

 

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contract: To fulfil our contract with you (e.g. provide access to content).
  • Consent: When you give clear consent (e.g. for marketing emails).
  • Legal Obligation: To comply with laws or regulatory requirements.
  • Legitimate Interests: For running and improving our services.

 

5. How We Share Your Data

We may share your data with:

  • Service Providers: Such as Kajabi (platform), Stripe/PayPal (payment), and email providers for customer communication.
  • Professional Advisors: Accountants, legal advisors, or insurers.
  • Regulatory Authorities: If required by law.

We never sell or rent your personal data.

 

6. International Transfers

Our platform (e.g. Kajabi) may store your data outside the UK (e.g. in the US). In such cases, we ensure adequate protection using standard contractual clauses or equivalent safeguards approved by the UK Information Commissioner’s Office (ICO).

 

7. Data Retention

We retain your data only as long as necessary:

  • For the purpose for which it was collected
  • To comply with legal, accounting, or reporting obligations
  • For up to 7 years for financial and legal records, unless a longer retention period is required

 

8. Your Rights

You have the following rights under UK GDPR:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your data (in certain circumstances)
  • Object: Object to processing based on legitimate interests
  • Restrict: Request restriction of processing
  • Portability: Request transfer of your data to another provider
  • Withdraw Consent: For marketing or optional data uses

To exercise these rights, call us on 0800 999 8518.

 

9. Marketing Preferences

We will only send you marketing messages if you have opted in. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Calling us on 0800 999 8518

 

10. Cookies and Tracking

We use cookies to improve site functionality and user experience. You can manage cookie preferences through your browser settings. See our [Cookie Policy] for more details.

 

11. Data Security

We have appropriate security measures to prevent your data from being lost, used, or accessed in an unauthorised way. This includes:

  • SSL encryption
  • Password protection
  • Limited access to personal data

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date of last update.

 

13. Contact Us

For any questions, or to exercise your rights, please contact:
Email: [Insert email address]
Data Controller: [Insert legal entity name]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

Have Questions?

We'd be more than happy to answer any questions you may have. Fill out our contact form and a member of our team will get back to you as soon as possible.