Terms & Conditions

Institute of Hormonal Health and Wellness

1. About Us

This website is operated by the Institute of Hormonal Health and Wellness (IHW), a UK-based organisation offering education, resources, and community for those interested in or working with hormonal health.

2. Acceptance of Terms

By accessing or using our website and membership services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies we post. If you do not agree, please do not use our services.

3. Membership Access

Membership provides access to educational content, community spaces, and downloadable resources. By purchasing a membership, you agree to the following:

• Minimum Membership Term: All memberships are subject to a minimum term of 12 months from the date of joining.
• Joining Fee and Monthly Payment details are clearly outlined at the point of purchase.
• You may cancel your membership at any time after the initial 12-month period.
• Memberships are personal, non-transferable, and access is granted only to the registered user.

4. Health and Medical Disclaimer

All content is provided for educational and informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

• Always consult a qualified medical professional for any health concerns.
• Practitioners must operate within their own legal and regulatory framework and take full responsibility for their professional actions.
• IHW does not accept any liability for outcomes based on use or misuse of information provided.

5. Community Guidelines

We foster a supportive, respectful environment. By participating in our online community, you agree to:

• Treat all members with kindness and professionalism
• Avoid posting harmful, offensive, or promotional material
• Maintain confidentiality of any sensitive information shared by other members

IHW reserves the right to suspend or terminate membership without refund for breach of these guidelines.

6. Intellectual Property

All materials provided via this site — including text, videos, graphics, diagrams, and PDFs — are the intellectual property of the Institute of Hormonal Health and Wellness or its licensors.

• These may not be copied, shared, or reproduced in any form without written permission.
• Access to content does not grant ownership or redistribution rights.

7. Payments and Refunds

• All payments are processed via secure third-party platforms (e.g., Stripe, PayPal, Kajabi Payments).
• Joining fees are non-refundable.
• Monthly payments are non-refundable once processed.
• Cancellations may be made any time after the 12-month minimum term has passed.
• Early termination does not entitle you to a refund of remaining payments.

8. Limitation of Liability and Disclaimer

To the fullest extent permitted by UK law, the Institute of Hormonal Health and Wellness excludes all liability for any direct, indirect, incidental, special, or consequential loss or damage resulting from:

• Use of or inability to use the site or its services
• Reliance on any content provided
• Actions taken based on information obtained through our platform

No party involved in the creation, delivery, or operation of this site accepts responsibility for any harm, loss, or damage arising from its use.

Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or any matter which cannot be excluded under applicable law.

9. Eligibility and Use

Membership is open to individuals aged 18 or over. By registering, you confirm that:

• You are legally capable of entering into binding contracts
• Your registration details are accurate and kept up to date
• You are using the platform for lawful purposes only

IHW reserves the right to reject or remove accounts that breach these terms.

10. Account Security

You are responsible for maintaining the security of your login credentials.

• You must not share your password or account with others.
• Any unauthorised use of your account must be reported to us immediately.
• IHW will not be held liable for any loss resulting from unauthorised access due to your failure to maintain account confidentiality.

11. Suspension or Termination

We reserve the right to suspend or terminate your access immediately, without refund, if we believe:

• You have breached these Terms
• Your conduct is disruptive or harmful to the community
• You misuse content or violate copyright or ethical standards

12. Third-Party Links and Services

Our site may include links to third-party websites for reference or convenience.

• These are not under our control and we accept no responsibility for their content or services.
• Visiting third-party sites is done at your own risk. 

13. Events Outside Our Control (Force Majeure)

We shall not be held liable for failure to perform or delay in performance due to events outside our reasonable control, including but not limited to:

• Internet outages or server failure
• Natural disasters or extreme weather
• Acts of government or legal restriction
• Illness, injury, or emergency affecting essential staff or instructors

14. Complaints and Dispute Resolution

We take concerns seriously and aim to resolve them professionally.

• If you have a complaint, contact us by calling 08009998518.
• We aim to respond within 14 working days.
• If resolution is not achieved informally, the matter will be subject to the jurisdiction of the courts of England and Wales. 

15. Changes to Terms

These Terms and Conditions may be updated from time to time.

• We will post changes on this page and notify members where appropriate.
• Continued use of the site after changes are made implies acceptance of the revised terms. 

16. Governing Law

These Terms are governed by the laws of England and Wales.

• Any disputes arising from your use of this site will be subject to the exclusive jurisdiction of the English courts.